Ancestral Skincare, Timeless Beauty
At Desert Tallow Co., I take great care to ensure your products are prepared and shipped as efficiently as possible. As a one-woman team, I personally handle every order with care and attention, ensuring your products are fresh and ready for you.
Processing Time:
All orders will be shipped out within 3-5 business days from the date of your order. Please note that because each item is handcrafted and handled with care, I strive to get orders out as quickly as possible while maintaining the highest quality.
Shipping Method:
USPS Priority or UPS Shipping ensures your products arrive quickly and securely. Shipping times may vary depending on your location, but most domestic orders should arrive within 3-5 business days after shipping.
Shipping Costs:
Customers are responsible for shipping fees, which will be calculated at checkout based on your location and order size.
Shipping Notifications:
Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking information, so you can follow your package every step of the way.
Important Temperature Information:
Please be aware that my products, especially those containing tallow, are sensitive to heat and may melt in transit if exposed to high temperatures. Tallow melts at around 85°F, and during warmer months or in warmer climates, your body butter or balm may arrive softened or liquefied.
No Refunds Due to Melting:
Because melting is a natural property of tallow-based products and does not affect their quality or effectiveness, I do not issue refunds for products that melt during shipping. However, if your product melts, simply place it in the refrigerator for 20-30 minutes, and it will re-solidify to a balm-like texture. While the whipped texture may change, the product will still provide the same nourishing benefits.
Note:
Please keep in mind that, as a small business, there may occasionally be delays due to high demand or unforeseen circumstances. I appreciate your patience and understanding as I work to get your orders to you as quickly as possible.